Privacy Policy

1. Introduction

At Docsloop, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document processing service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information
• Account credentials
• Billing information
• Usage data and preferences

2.2 Document Information

When you use our service to process documents, we collect:

• Document content and metadata
• Processing history and results
• Usage patterns and statistics

2.3 Uploaded Files

When you upload a document in your account, we store the file in private cloud storage (Amazon S3) so we can process it. Uploaded files are kept in a temporary storage area for up to 14 days. The data we extract from the file is saved in your account until you delete it.

Free previews on our website (without an account) are processed in memory and the file is not stored.

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our service
• Process your documents and deliver results
• Send you important service updates
• Improve our services and develop new features
• Protect against fraud and unauthorized access

4. Third-Party Services

We use certain trusted third-party services to provide specific functionality:

4.1 Payment Processing

We use Stripe for payment processing. When you make a payment, your payment information is handled directly by Stripe. We do not store any payment details on our servers. For more information about how Stripe processes your data, please refer to Stripe's Privacy Policy.

4.2 AI Language Models

Our service uses AI language models (for example Google Gemini, OpenAI or Anthropic models) to process and analyze documents. When you use our document processing features, your document content (page images and text) is sent to these third-party AI services, through the OpenRouter API, to extract the data. How long these providers keep request data is set by their own policies.

For more information about how these services handle data, please refer to their respective privacy policies:

• OpenRouter Privacy Policy
• OpenAI Privacy Policy
• Google Privacy Policy
• Anthropic Privacy Policy

5. Data Security

We use these measures to protect your information:

• Encryption in transit (HTTPS) for all uploads and downloads
• Private cloud storage with encryption at rest
• Sign-in required to access your documents and extracted data

6. Data Retention

Files you upload in your account are kept in temporary storage for up to 14 days. Extracted data stays in your account until you delete it. You can delete a document and its extracted data from your workspace at any time. To delete your account and all related data, contact us at the address below. Free previews on our website are processed in memory and not stored.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request data deletion
• Export your data
• Opt-out of marketing communications

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@docsloop.com.